Privacy Policy

Last updated: May 2026

1. Information We Collect

We collect the following information when you engage our services or visit our website:

Information You Provide

• Contact information: Name, email address, phone number, and company name provided through our contact form or when signing up for services.
• Support tickets: Details about technical issues, including descriptions, screenshots, and system information you share when submitting a ticket.
• Payment information: Payment details processed through our third-party payment providers (Wise, PayPal). We do not store payment card information on our servers.

Information Collected Automatically

• Website analytics: We use privacy-respecting analytics to understand how visitors use our website. This includes pages visited, time on site, and referral source. We do not track individual users across sessions or use advertising trackers.
• Service access logs: When providing remote support, we log session times, duration, and actions taken for audit and quality purposes.

2. How We Use Your Information

• To provide and improve our IT support services.
• To respond to your inquiries and support tickets.
• To send service-related communications (invoices, SLA updates, support notifications).
• To improve our website and service offerings based on usage patterns.
• To comply with legal obligations.

We do not use your information for marketing purposes unrelated to our services, and we do not sell or rent your data to third parties.

3. Data Sharing

We do not share your personal or business data with third parties, except:

• Service providers: We use trusted third-party tools for payment processing (Wise, PayPal), email delivery, and website hosting. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal requirements: We may disclose data if required by law or to protect our rights and the safety of others.

4. Data Security

We implement industry-standard security measures to protect your data:

• All website traffic is encrypted using SSL/TLS.
• Remote support sessions require your explicit consent before connection.
• Access credentials are stored using encryption and are never shared between clients.
• Our infrastructure is hosted on providers with SOC 2 compliance.

While we take reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We encourage clients to maintain their own backups of critical data.

5. Data Retention

• Support ticket data is retained for the duration of the client relationship plus 12 months.
• Website analytics data is anonymized and aggregated, with raw data retained for no more than 14 months.
• Financial records are retained as required by applicable tax law.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Object to processing of your data for specific purposes.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@netrixit.tech.

7. Cookies

Our website uses essential cookies required for basic functionality (session management, form submissions). We do not use advertising cookies or third-party tracking cookies. Analytics are collected using privacy-respecting methods that do not require consent pop-ups under most privacy regulations.

8. CCPA and GDPR Compliance

We comply with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). California residents may exercise their rights under CCPA by contacting us. EU/UK residents' data is processed in accordance with GDPR, including appropriate safeguards for data transferred outside the EU.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email at least 30 days before taking effect. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact

For privacy-related inquiries, contact us at support@netrixit.tech.