Services
Three packages, clear pricing, real deliverables. Pick what you need — or start with a free network audit and go from there.
Get a new employee's machine fully configured and ready to go — in 24 hours.
Ongoing L1/L2 remote support for your whole team. Up to 25 endpoints.
A complete assessment of your network — vulnerabilities, documentation gaps, and a fix-it plan.
Compare
| Feature | Onboarding | Helpdesk | Network Audit |
|---|---|---|---|
| Remote access & screen sharing | Yes | Yes | Yes |
| Response time | 24-hour setup | 15-minute SLA | 48-hour delivery |
| Endpoint setup & configuration | Yes | — | — |
| Password resets & account issues | — | Yes | — |
| VPN troubleshooting | Setup only | Yes | — |
| Printer & email support | — | Yes | — |
| Software installation | Yes | Yes | — |
| Network documentation | — | — | Yes |
| Firewall review | — | — | Yes |
| Vulnerability assessment | — | — | Yes |
| Wi-Fi analysis | — | — | Yes |
| Remediation plan | — | — | Yes |
| Monthly endpoint monitoring | — | Yes | — |
| Ongoing support | — | Yes | — |
FAQ
Hardware repairs, on-site visits, server infrastructure management, and after-hours emergency support are not included. If you need those, we can discuss an add-on package. The monthly helpdesk covers everything your team needs day-to-day: password resets, software issues, VPN problems, email configuration, printer troubleshooting, and endpoint management.
Yes. The network audit is a great starting point — it gives us a complete picture of your environment. If you sign up for monthly helpdesk within 30 days of the audit, we'll apply the audit fee as a credit toward your first month.
We use industry-standard remote access tools depending on what's already in your environment. We can work with ConnectWise, AnyDesk, TeamViewer, or your preferred RMM tool. If you don't have one, we'll set up a secure, approved solution. All sessions are logged and require your team's consent before we connect.
When your team submits a ticket through our portal, we acknowledge it within 15 minutes during business hours (9 AM – 8 PM Eastern, Monday–Friday). That's a real response from a real technician — not an auto-reply. If we miss the SLA, you receive a 10% credit on your next invoice. No questions asked.
No. The monthly helpdesk is month-to-month. You can cancel anytime with 30 days notice. We earn your business every month — we don't lock you in. The endpoint onboarding and network audit are one-time services with no ongoing commitment.
The $499/month covers up to 25 endpoints. For each additional 10 endpoints, it's $149/month extra. So 35 endpoints would be $648/month. We'll review your environment during onboarding and give you an exact quote before you commit.